Job Description
Job Description
Job Description
Benefits:
- Competitive salary
- Flexible schedule
Part Time Role for 1-2 hotel currently, Remote sales.
This role is primarily responsible for providing a reactive sales effort, handling the administrative sales support and communication for the hotels in your portfolio. You would support the on-site hotel team, and the clients of the hotels in your portfolio.
Sales Coordinators are responsible for a reactive sales effort, including:
- Response to group leads from brand, HotelPlanner, SMERF inquiries, and other sources
- Overseeing group bookings, including rooming list entry, cutoff and pick updates
- Entering data into the hotels CRM system, entry of sales-related packages, and promotions
- Participating in revenue management meetings for sales-related inventory management
- Providing additional support to the Regional Director of Sales as needed
Responsibilities
- Relationship Management:
- Serve as the primary point of contact for corporate clients, representing both the hotel brand.
- Build and nurture strong client relationships through regular check-ins, participate in program performance reviews, and strategic discussions.
- Anticipate and address client needs, ensuring high satisfaction and retention rates.
- Program Development and Execution:
- Collaborate with hotel brand stakeholders to organize customized sales programs that align with client goals and market trends.
- Oversee the implementation of sales programs, coordinating resources and ensuring timely delivery of all program elements.
- Working with Leadership to analyze program performance and feedback, identifying areas for improvement and adjusting strategies as needed.
- Sales Strategy and Support :
- Gather a deep understanding of client goals and KPIs, allowing hotel brand to tailor programs to meet specific objectives.
- Work closely with sales teams to support lead generation, brand awareness, and revenue initiatives.
- Provide sales support and guidance, including client onboarding, training on program specifics, and updates on best practices.
- Data Analysis and Reporting :
- Track and analyze key performance metrics, presenting insights and recommendations to clients and stakeholders.
- Prepare regular reports that capture the performance, engagement, and ROI of each sales program.
- Ensure data accuracy and transparency in reporting to maintain strong client trust and program accountability.
- Cross-Functional Collaboration:
- Partner with marketing, sales, and operations teams within both the hotel brand and Gillis to ensure seamless program execution.
- Work closely with product development and analytics teams to continuously improve client experience and program effectiveness.
- Facilitate internal communication across teams to align on client expectations, timelines, and program outcomes.
Requirements
- Bachelors degree in Business, Hospitality Management, or a related field.
- IHG and Choice brand experience.
- 1-2 years of experience in hospitality sales, client management, or program management.
- Strong background in managing client relationships, ideally in a corporate or B2B setting within the hospitality industry.
- Excellent communication, organizational, and presentation skills.
- Ability to thrive in a fast-paced environment with a results-oriented focus.
Technical Proficiency
- Strong ability to use all Microsoft Office applications (i.e. Outlook, Word, Excel, PowerPoint, Microsoft Teams, SharePoint).
- Ability to work remotely from your home office at a computer for extended periods of time.
- Strong presentation skills.
Other Skills
- Excellent verbal and written communication skills to create and deliver general correspondence, proposals, and reports.
- Strong organization, time management, and adaptability skills are essential.
- A collaborative team player who is goal-oriented, eager to contribute and learn from others, while seeking continuous improvement.
- Applicant can reside anywhere in Canada or the USA.
This is a remote position.
Job Tags
Remote job, Part time, Work at office, Work from home, Home office, Flexible hours