Job Description

Job Description - Ind. Accident Investigator II (2600030N) The Department of Industrial Accidents (DIA) oversees the Massachusetts workers’ compensation system. The Office of Investigations ensures all employers comply with Massachusetts General Laws requiring workers’ compensation insurance and investigates claims submitted to the Workers’ Compensation Trust Fund. Location: Springfield, MA. The Investigator II conducts field checks, investigates work‑site violations, issues Stop Work Orders, documents investigations, and may testify at legal proceedings. Responsibilities Stop Work Orders Investigate assigned reported complaints of workers’ compensation violations to determine if a violation exists and issue a Stop Work Order if a violation is determined. Conduct self‑initiated checks of employers to determine compliance with the workers’ compensation laws and take appropriate action if a violation is determined. Prepare accurate and thorough reports that fully document the investigation, observations and interviews. The reports are grammatically correct and completed in a timely manner within the agency’s record‑keeping database. Gather evidence to support the issuance of a Stop Work Order, which can include photographs, video and audio recordings and related documents such as building permits or business certificates. Assist the legal staff in case preparation and make appropriate recommendations concerning their investigation. Testify at hearings to present information and or evidence regarding violations of the workers’ compensation laws by employers. Inform uninsured employees of their rights under the Workers’ Compensation Act and refer them to the appropriate resources for information and further guidance. Make recommendations for criminal charges to be filed against certain employers meeting agency criteria. Work with other state, federal and local agencies. Conduct fixed or mobile surveillance as needed or directed. Possess a working knowledge and understanding of workers’ compensation laws, opinions and case law. Maintain a professional demeanor and composure when dealing with highly emotional subjects. Utilize de‑escalation tactics to reduce confrontations. Represent the DIA at community events/meetings. Maintain CJIS certification. Trust Fund Investigations Review all submitted documents included in the filed claim. Document all actions in a timely, accurate and thorough manner within the agency database. Gather physical evidence relating to the claim. Work closely with assigned DIA attorney on each case. Work with outside agencies relating to the claim. Conduct internet and social media research on subjects related to claim. Interview all relevant parties to the claim, in person if possible. Attend and participate in conciliations, conferences and court proceedings as needed. Conduct physical site visits of claim locations and obtain pictures if relevant. Refer cases to supervisor for further action or referral, if needed. Be persistent in obtaining information requested relating to the claim. Conduct surveillance relating to claim as needed or directed. Maintain confidentiality of all information. Maintain professionalism at all times. Qualifications Minimum Entrance Requirements: At least three years of full‑time or equivalent part‑time experience in investigatory or law enforcement work. Special Requirements: Possession of a current and valid Massachusetts Class D Motor Vehicle Operator’s license. First consideration will be given to those applicants that apply within the first 14 days. An Equal Opportunity / Affidative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. #J-18808-Ljbffr Commonwealth of Massachusetts

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