Job Description

Now Hiring: HVAC Service Manager

Glens Falls, NY | Full-Time

Join our award-winning team at Crisafulli Bros., proudly voted Best of the Capital Region for 19 straight years! We're growing and looking for an experienced HVAC Service Manager to deliver top-tier Red Carpet Customer Service & Solutions

What You'll Do:

• Inspire, lead and coach our award-winning team of HVAC Professionals.
• Manage, train, coach, motivate and reward a team of technical staff to ensure optimal success for individuals and Crisafulli Bros. and premium service & solutions to customers.
• Maintain existing procedures for efficiency and expedited workflow to improve departmental profitability.
• Develop strong employee and customer relationships to maximize employee and customer experience.
• Responsible for achieving annual goals for departmental growth, profit and loss and staffing.
• Track key performance indicators and other metrics to measure department and individual performance.
• Maintain a clear understanding of Company safety standards and ensure they are always adhered to; documenting when they are not.
• Participate in various trainings and maintain a working knowledge of the Plumbing and HVAC Industry while continually learning about products and services, keeping up to date with industry changes.
• Investigate and resolve customer issues in a timely manner
• Maintain accurate records of discussions and correspondence with customers

What You Bring:

• 5+ years of HVAC experience and 2+ years of Management experience
• EPA certification
• Valid NYS driver's license with clean record
• Excellent problem-solving, communication, and customer service skills

Ready to join a company that puts people first?

Call or Text Julia at 518-949-1248

Why work with our family owned and operated business?

• 85 years in the business - Voted the Best Plumber & HVAC by the Times Union for over 19 years!
• Company provides you will all the tools you need to complete the job!
• Company Provided Truck, gas card, and uniform
• Company Paid Life Insurance - $50,000
• Company Paid Vacation Time
• Company Paid Sick Days
• Company Sponsored Health Insurance
• Company Sponsored Dental Insurance
• Company Sponsored Vision Insurance
• Company Sponsored 401k with 4% Match Because we care about YOUR future!
• Annual Picnic & Holiday Party
• Wellness Events including our annual volleyball tournament, cornhole tournament, family tubing day, and more!
• Weekly Bonuses!
• Company Paid Training Program's with Certifications
• Regular Schedule Monday through Friday 8-5pm, extended shift once per week until 10pm!
• Year-round work - No Layoffs!
• Red Carpet Service Standards for our Team and Customers!

We would like you to join our family atmosphere, we appreciate you so much we pay you an extra day to spend with your family - we call it a "Family First Day"

About Us: Crisafulli Bros. is a third-generation, family-owned company serving the Capital Region with expert plumbing, heating, cooling, and electrical services. We're proud to be a Top Workplace, known for our supportive culture and commitment to delivering Red Carpet Customer Service & Solutions

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