SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client. This position is based in San Francisco and will require you to travel to Palo Alto once a week at a minimum and as needed. The ideal candidate will be responsible for providing technical phone support for the business and for end user devices—both hardware/software including PCs, laptops, IP Telephones, and mobile devices. What You’ll Do: Field incoming help requests from end users via telephone and e-mail in a courteous manner. Ensure all requests from users are logged and escalation procedures are followed. Maintain problem status/resolution information in the ticketing database. Ensure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with the appropriate IT teams to find resolutions. Update the Help Desk knowledge base with accurate and up-to-date information. Troubleshoot problems with Windows-based workstations, custom applications, email, network and peripheral equipment. Troubleshoot Android and Apple iOS software issues. Maintain expert-level knowledge of the platform’s operating systems, standard applications, and computer hardware solutions. Work overtime as required. Perform other duties as assigned. What You’ll Bring: College degree required in a technology discipline (preferred). Minimum of three years’ of professional experience in supporting end-user equipment in a high availability corporate or law firm environment. Excellent customer service skills, communication skills, and the ability to be a team player. Solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications. Experience supporting mobile technologies iOS and Android. #J-18808-Ljbffr
...A rapidly-growing edtech company is seeking a Talent Sourcer to identify and engage top candidates across various corporate teams. The role is remote and ideal for those with a passion for sourcing talent creatively. Successful candidates should have sourcing experience...
...DESCRIPTION Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our...
...Student Pharmacist Intern EverSpring Pharmacy is a closed-door, long-term care pharmacy located in St. Louis, Missouri. We service assisted-living facilities, residential group homes, and behavioral health agencies. We are currently seeking motivated Student Pharmacists...
...Enterprises, a prominent and well-established commercial real estate company headquartered in Midtown Atlanta, seeks to hire a Senior Graphic Designer. The Senior Graphic Designer is responsible for designing and developing marketing content that is creatively compelling,...
...complex IT environment. This role offers the opportunity to influence policy and governance while working remotely across the U.S. Candidates... ...degree or certifications. The position requires U.S. Citizenship and the ability to obtain a Public Trust clearance.#J-18808-Ljbffr...