Desktop Support Analyst Job at Robert Half, Henrico, VA

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  • Robert Half
  • Henrico, VA

Job Description

Job Description

Job Description

Overview

Seeking a hands-on Desktop Support Analyst with strong end-user support experience and a Dell Certified Technician (hardware repair/field service) credential. This role focuses on troubleshooting, repairing, and deploying Dell systems while providing high-quality support in an enterprise environment.

Key Responsibilities

  • Deliver onsite and remote support for desktops, laptops, and peripherals
  • Diagnose and resolve hardware, OS, and application issues in Windows environments
  • Perform Dell-certified hardware diagnostics, break/fix repairs, and parts replacement
  • Image, configure, and deploy new systems and upgrades
  • Manage users and access in Active Directory and support Microsoft 365
  • Track and resolve tickets within ServiceNow or similar systems
  • Escalate complex issues and collaborate with infrastructure teams
  • Maintain asset inventory and ensure compliance with IT standards

Required Qualifications

  • Dell Certified Technician (hardware repair/field service) certification
  • Experience in desktop support or help desk within a corporate environment
  • Strong troubleshooting skills across hardware and Windows 10/11
  • Familiarity with Active Directory, Microsoft 365, and basic networking
  • Experience with ticketing systems and structured support processes
  • Strong communication and customer-facing skills
  • Ability to prioritize multiple support requests and work effectively in a fast-paced setting.

Preferred

  • Experience with SCCM, Intune, or endpoint management tools
  • CompTIA A+ or similar certification
  • Background supporting regulated or enterprise environments

Job Tags

Remote work

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